Retail Key Holder

Crossroads Trading Co.

New York, NY, USA

Full time



Sep 7

“Creative, friendly!” “Fun, Collaborative!” “Great Work Environment!” That’s how our employees have described working for Crossroads, a popular buy-sell-trade retailer with stores throughout the country. Do you LOVE fashion and want to work for a company that gives you the opportunity to express your creativity and also provides opportunities for growth? That’s what it means to be a Crossroads team member.


  • Medical, Dental, and Vision Benefits
  • 401K benefits with generous employer match
  • Holiday pay
  • Vacation pay
  • Sick pay
  • Competitive wage
  • Reliable work schedule
  • Significant discount on all merchandise, including designer consignment pieces
  • A professionally-developed buyer training program

Job Summary
Crossroads Trading, a popular clothing resale shop with stores throughout the country, is looking for full-time and part-time Floor Supervisors!  Are you fashion obsessed and want to learn more about buying, merchandising, customer service and trend forecasting, all while working with a team of fashion lovers just like you? If so, this may be the job for you.



  • Actively participating in staff management and solutions.
  • Training and supervising staff.
  • Assisting Store Manager with store operations
  • Providing outstanding customer service and problem solving any issues that arise.
  • Working at the Point of Sale (POS) counter and handling all sales-related tasks, including operating POS software, counting cash, making change and providing customers trade cards for the clothing they’ve sold.
  • Assisting customers on the sales floor, in the dressing room, at the register and buy counter.
  • Processing merchandise so it is ready for the sales floor.
  • Helping merchandise the store by creating window and interior displays.
  • Keeping the store clean and presentable.
  • Assisting with store security, which includes checking bags and monitoring the dressing rooms and other parts of the store.
  • Being a role model and leading by example.



  • Minimum 6 months supervisory experience in the retail industry
  • Extraordinary people and customer service skills
  • Open availability, including weekends
  • Desire to grow within the fashion retail industry
  • Mastery of sales floor support and ability to assist with store aesthetics
  • Experience with store open/close process, employee training, and enforcing company policies and procedures

  • Luxury/Designer retail experience
  • Fashion degree and/or certificate
  • Ability to authenticate merchandise
  • Extensive fashion knowledge including familiarity with labels, brands, designers and current trends
  • Similar industry experience (buy-sell-trade- and/or consignment experience a HUGE PLUS)

Company Overview
At Crossroads, we want you to show up as your authentic self; this means bringing all of the characteristics that make you you. We celebrate and embrace the differences of all of our employees and want you to feel that you belong, starting from day one. This is not a commitment we take lightly and it means we must regularly work and reflect on our company culture, values, and beliefs in order to identify ways to create a diverse, equitable, and inclusive workplace. If you want to help us continue to lead the sustainable, pre-loved fashion industry as we’ve done for 30 years, we would love to hear from you!


Compensation: $18.00 - $21.00 per hour

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Our Mission & Values

Who We Are

Crossroads Trading has been a leader in the resale fashion industry since 1991. We have brick and mortar locations nationwide where we buy, sell and trade on-trend used clothing to the public.  

Our Values

Our goal is make our customers feel great by looking great and keep clothing out of landfills. We also strive to be active, ethical, and responsible members of every community we serve and believe in doing the right thing and doing it right. 

Commitment to Diversity & Inclusion 

Crossroads is committed to creating a diverse and inclusive culture where team members and customers from all backgrounds can come together to look good and feel great. We celebrate and embrace the differences of all our team members and want you to feel that you belong, starting from day one. 

Growth Opportunities

Crossroads takes pride in helping develop and promote team members through our Grow from Within program. We provide clear paths to promotion for all positions and offer valuable training in management, buying, merchandising, customer service, and more!


Pursuant to any “Ban the Box” ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Crossroads’ policy is to fill every position without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender (including gender identity and gender expression), marital or partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state or local laws. CTC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. Please contact the president or CEO of Crossroads Trading Co. if you have any questions or complaints regarding this policy.

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